Delete your account
You can start the request in either of these ways:
- In the Zuwara app, open Profile and select Delete Account, then follow the confirmation steps.
- If you cannot access the app, select Request account deletion on this page and email us from the address or phone number associated with your account.
- Include your full name and registered phone number or email address. Never send your password or medical documents.
- We may contact you to verify that you own the account before completing the request.
What will be deleted
After verification, the account is permanently closed and data associated with it is deleted or anonymized, including:
- Your profile and account contact information.
- Personal and health-related information stored in your Zuwara account.
- Uploaded documents, communications, preferences, and app activity associated with the account, unless retention is legally required.
What may be retained
Some information may be retained when required for legal, regulatory, healthcare, accounting, security, fraud-prevention, or dispute-resolution obligations.
- Records required by applicable healthcare or other laws.
- Transaction, payment, and accounting records that must be kept by law.
- Security and request-verification records needed to demonstrate compliance.
Processing and confirmation
We will process verified requests as required by applicable law and confirm when the request is complete. Any information that must legally be retained is protected, used only for the required purpose, and removed when the applicable retention period ends.
Deleting your account is permanent and cannot be undone.